Refund and Returns Policy

At Unistar Healthcare Pvt. Ltd., we are committed to providing high-quality personal care products to our customers. Your satisfaction is our priority, and we strive to ensure that you have a positive experience with our products. This Refund and Return Policy outlines the terms and conditions for returns and refunds for purchases made through UnistarHealthcare.com.

1. General Return Policy

Due to the personal nature of our products, we do not accept returns or offer refunds on opened or used items. This policy is in place to ensure the safety and hygiene of our customers. However, we will gladly accept returns and provide refunds for unopened and unused products under the following conditions:

1.1 Eligibility for Returns

• Products must be returned within 7 days of the purchase date.
• Products must be in their original packaging, unopened, and unused.
• A valid proof of purchase (order confirmation, receipt, etc.) must be provided.

1.2 Non-Returnable Items

• Opened or used products
• Items purchased on sale or clearance
• Gift cards

2. How to Initiate a Return

If you wish to return an eligible product, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team at contactunistarhealthcare@gmail.com or (+91) 9327534037 to initiate the return process. Please provide your order number and the reason for the return.
2. Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return the product.
3. Packaging: Carefully package the product to prevent damage during transit. Include the original packaging, proof of purchase, and the return authorization number.
4. Shipping: Ship the product to the address provided by our customer service team. Please note that you are responsible for the shipping costs associated with returning the product.

3. Refund Process

Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

4. Damaged or Defective Products

We take great care in ensuring that our products are of the highest quality. If you receive a damaged or defective product, please contact our customer service team immediately at contactunistarhealthcare@gmail.com or (+91) 9327534037. We will arrange for a replacement or a refund, including any shipping costs incurred.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the eligible item as outlined in our return policy and place a new order for the desired product.

6. Sale and Clearance Items

All sales of items purchased on sale or clearance are final and not eligible for returns or refunds, unless the product is damaged or defective upon receipt.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Unistar Healthcare Pvt. Ltd.
Email:  contactunistarhealthcare@gmail.com
Phone: (+91) 9727534037
Address:

Unistar Healthcare pvt. Ltd.

A-11 Shrusti Tenament, T.P-13, Chhani Jakatynaka, Vadodara-390024, Gujarat, India

Thank you for choosing Unistar Healthcare. We appreciate your understanding and cooperation.